Harnessing codesign to improve clinical care systems and clinical capability in the Aged Care sector
Tracks
Ballroom 1
Design
Implementation
Innovation
Quality improvement
Technology
Friday, November 15, 2024 |
10:00 AM - 10:15 AM |
Speaker
Dr Hilary Davis
Senior Researcher
Swinburne University of Technology
Harnessing codesign to improve clinical care systems and clinical capability in the Aged Care sector
Abstract
There are substantial issues and risks for the aged care industry due to the poor implementation and lack of quality clinical care system applications. Uncertainty exists concerning the best approaches towards the deployment and use of clinical technologies. The lack of digital maturity in the aged care sector is a significant roadblock to the delivery of effective and quality digital care management systems. This research brought together stakeholders from across the aged care sector to reimagine the role of technology in clinical care delivery. Six co-design workshops were conducted to establish the goals and requirements for a digital capability tool including features such as legally required updates and quality of customer service provision. Participants from a variety of residential care, community care, and technology backgrounds were involved in each workshop. The outcome was a prototype tool to support aged care providers in making informed choices for suitable clinical care software. The main functions are (1) rate different clinical care systems, (2) find the best match against an aged care provider’s requirements and (3) discuss how well different software products perform on different levels (overall, for different care operations, or for single requirements).The tool constitutes a platform to discuss different clinical care products used by the aged care provider community of practice increasing clinical capability over time in the sector. The tool provides a realistic understanding of how new or existing software will fit into an organisation’s daily routines and operations. Participants appreciated the tool as an independent source of information.
Biography
Dr. Hilary Davis is Senior Research Fellow, at Swinburne University of Technology and stream leader for Place-based economies and approaches. A social scientist with an HCI (Human-Computer Interaction) background, she has a specific interest in the role of technologies in solving wicked social problems. Hilary has a significant track-record of research on the social aspects of digital health to improve health experiences and health services, and skills in developing digital health interventions. She has a strong focus on research for social impact, particularly for people from diverse backgrounds. Hilary Davis co-edited a special issue on Digital Participation for Marginalised and Diverse Communities in the Journal of Community Informatics.
Hilary has a significant interest in mental ill-health research. She is a member of the e-EMBED team, seeking to enhance the management of home-based elders with depression. She has evaluated Community Mental Health Australia's ACDC - Assisting Communities with Direct Connection, door-knocking program, which seeks to support community members access mental health services in 22 communities, nationwide. She co-led the COVID-19 HRAR Evaluation and Program Development, with Connect Health, Star Health, Peninsula Health, Merri Health and Bendigo Community Health Services. She has led mental health evaluations seeking to provide rural preventive mental health services. These include the Rural Outreach Workers (ROW) project funded by a Primary Care Partnership, and HALT (Help and Assistance Local Tradies) funded by Department of Health. She co-led an ARC discovery project ‘Optimising the roles of online communities in rural resilience’. With colleagues, she has used digital story-making for connecting older people with their communities (60+ Online project), and as a mechanism for addressing elder abuse within diverse community groups (The Free from Violence Research Project).
She conducts research with diverse stakeholders including older adults, community members, community leaders and CEOs of health service organisations.
Session Chair
Tricia King
Lecturer In Photography
University Of The Sunshine Coast